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Registrations for all RunXpert events and virtual challenges are strictly non-refundable, non-transferable, and non-adjustable once payment is completed. This policy is in place because race kits, bib numbers, and medals are allocated immediately upon registration confirmation. However, you may transfer your slot to another runner via your Runner Dashboard if transfer windows are open.

To link your fitness tracking apps, navigate to your Account Settings & Integrations page. Click on Connect Strava or link your wearable account. Once connected, your completed runs will automatically sync in the background and populate your active virtual challenge leaderboards within 15 minutes.

Official e-certificates and final rankings become available immediately once results are locked and published by race administrators. Visit your Trophy Room & Past History page. If you completed the event and met the eligibility criteria, you will see a prominent Get E-Certificate button ready for instant PDF download.

Your personalized Smart BIB is generated instantly upon registration confirmation. You can view or download it directly from your Runner Dashboard next to your active event card.

• Expo Pickup (Free): You can collect your race kit, running t-shirt, and physical BIB in person at the designated race expo venue a day prior to the on-ground event. Details and timings are published on the event page.
• Home Courier (+₹100): Your complete race kit and goodies will be securely packed and mailed directly to your registered shipping address 3 to 5 working days before race day.

When an HR manager or running club lead purchases bulk tickets via the Corporate & Group Portal, they receive a unique prepaid Access Code. Members of that organization can then enter that code on the standard event registration page to register for free ($0.00 total payable), completely eliminating manual reimbursements.

First, verify that your activity was recorded outdoors with clear GPS signal and marked as a "Run" or "Walking" activity in your linked app. If it was synced successfully but hasn't updated after 30 minutes, go to your dashboard, disconnect and reconnect your fitness tracker, or reach out to our team via the Support Ticket Portal with your activity link.

Instead of a single arbitrary metric, our leaderboards are fully gamified! You can toggle between different ranking modes depending on your personal strategy. Here is how rankings and tie-breakers are calculated for each format:

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Real-World Races (Time-Based)

For standard on-ground races, the logic is simple: the lowest total moving time wins. If two runners cross the finish line in the exact same second, they receive a true tie (the exact same rank number).

Virtual Distance Challenges

• 🏆 The Distance King/Queen (Default): Ranks by the highest total distance. Tie-breakers: Lowest total time, followed by the fewest number of activities.
• ⚡ First to Finish: Ranks by who hit the challenge goal earliest in the month. Tie-breaker: Lowest total time.
• 🦍 The Endurance Monster: Rewards ultra-runners by ranking those who hit the goal in the fewest number of runs. Tie-breakers: Highest total distance, followed by lowest total time.

Virtual Elevation Challenges

• ⛰️ The Mountain Goat (Default): Ranks by maximum elevation gained. Tie-breakers: Lowest total distance (meaning the route was steeper), followed by lowest total time.
• ⚡ First to the Peak: Ranks by who reached the summit target first. Tie-breaker: Lowest total distance (steepest route).
• 🦍 The Power Hiker: Ranks by who hit the summit target in the fewest number of climbs. Tie-breakers: Highest elevation, followed by lowest total distance.